*Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff.
Also, you need to include a note of your order number, name, and user ID. (3) Items returned must be in their original condition, which includes tags and any packaging. (2) A customer service representative will be in contact to assist you by email or phone. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return. **Return Instructions (1) Post a return request on our Return forum within three days of receipt. 2) We accept return(s) if: -you receive a product different from your order or -you receive a defective product. 1) An item is eligible for cancellation if: -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Preparing Shipment” status, please contact our customer service center) or -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay or -the ordered item is out of stock. Refunds are issued once the returned products clear our inspection. Requirements: Please take into consideration that we only accept qualifying returns but not exchanges. Address for returns and exchanges: - 75-2, Seooreung-ro 716beon-gil, Deogyang-gu, Goyang-si, Gyeonggi-do, Republic of Korea 1F SKZOO STORE 2. Pre-order items can be canceled during the pre-order period, but they cannot be canceled once you are notified that cancellation is not accepted.1. Items specified as ‘not refundable’ due to the change of mind (made-to-order/pre-order products) * If you need to request an exchange or return for missed items, read through FAQs before you make an inquiry. * Returns for defective and mis-shipped items are offered when the request is made within 7 days of delivery. Make a private inquiry to our customer service within 7 days of delivery and include the picture or video of your item to prove the grounds for exchanges/refunds (the whole item or defective part), order number, barcode, reason for returns. Recipients are responsible for taxes or customs charges levied on the imported product by the local customs office. Make an inquiry to your local customs office for more information. Customs charges are calculated based on the materials, manufacturing methods, and purposes of imported products. Your shipment may not arrive on the scheduled date due to custom clearance or shipping operations. If the item you purchase is out of stock, you will be notified individually. If your order includes made-to-order or pre-order items, your shipment will be dispatched when all items you purchase are prepared. Delivery takes 5 to 30 business days depending on your destination. Shipping may be delayed due to stock availability and warehousing operations. For more information, please make an inquiry on the Customer Service board. ※ The list of shipping destinations is subject to continuous change due to the Covid-19 pandemic. The list of shipping destinations is subject to change.
Compensation for defective products is provided according to Fair Trade Commission standards.ĭestination: Worldwide (destinations where EMS, DHL is available except Japan, China, Macau, and Hong Kong) This product is not suitable for children under the age of 14.
JYP SHOP's items sold by official distributors have a holographic authentication sticker. The design, measurements, and material of the actual product may change during the manufacturing process. Missing components are shipped additionally only if a video that contains the requirements on the packaging sticker is provided. For printed goods such as photo cards, scratches, nicks, and dents under 5MM and not on the face are not grounds for exchange/return. Small scratches and imperfections may be detected. Size: 9 X 8 X 0.3 CM - This item is compatible with SKZOO dolls. Product: SKZOO PLUSH OUTFIT THE VICTORY ver. This product has a limit on the quantity available for purchase per order. Stray Kids x SKZOO SKZOO PLUSH OUTFIT THE VICTORY ver.
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